Remote monitoring and management (RMM) is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed agents that can be accessed by a management service provider. Functions include the ability to: *Install new or updated software remotely (including patches, updates and configuration changes). *Detect new devices and automatically install the RMM agent and configure the device. *Observe the behaviour of the managed device and software for performance and diagnostic tasks. *Perform alerting and provide reports and dashboards.

When buying new computer systems for an office or factory, there are several factors to consider to ensure you make the right choices that meet your business needs. Here's some information to help you with the process: *We can help assess the specific requirements of your office. Consider factors such as the number of employees, their roles and tasks, required software applications, storage needs, and budget constraints. This information will guide your decision-making process. *Our expert advice will ensure you select the right computer specifications that align with your office requirements. Consider factors such as processing power (CPU), memory (RAM), storage capacity (hard drives or solid-state drives), graphics capabilities (if needed), and connectivity options (USB ports, network interfaces, etc.). We ensure you strike a balance between performance and cost-effectiveness. *We guide you on determining whether desktop computers or laptops are more suitable for your office. Desktops offer better performance, expandability, and potentially lower costs, while laptops provide mobility and flexibility for remote work or meetings. * We ensure you choose the operating system (OS) that best fits your office needs and software compatibility. Options include Windows, macOS, or Linux distributions. Consider the software applications your employees rely on and their compatibility with the chosen OS. *We Identify the software applications your office relies on and ensure the chosen computer systems meet their requirements. Check compatibility, system resource needs, and any licensing considerations. *After a consultation process, we determine your budget for purchasing new computer systems. Balance your requirements with cost-effectiveness, ensuring you allocate funds appropriately for essential components without overspending on unnecessary features. * Through our industry connections , we research reputable computer vendors or manufacturers that offer reliable products, good customer support, and warranty options. Compare prices, product reviews, and consider factors like vendor reputation, availability of spare parts, and after-sales services. One of the biggest factors is to anticipate future growth and technological advancements when making your decision. Ensure the computer systems have room for scalability and expansion, such as additional RAM slots or drive bays, to accommodate future needs without requiring a complete system replacement. *In todays modern working world, it is important to consider the user experience and ergonomics of the computer systems. Features like comfortable keyboards, adjustable monitors, and ergonomic designs can contribute to employee productivity and well-being. *iLogic will ensure that the computer systems come with an adequate warranty period and accessible technical support to address any issues that may arise. * We carefully plan for the deployment and migration of the new computer systems. We consider how you will transfer data and settings from old systems, train employees on using the new hardware and software, and minimize downtime during the transition. By working with iLogic and carefully considering these factors, you can make informed decisions when buying new computer systems for your office, ensuring that the chosen systems meet your requirements, budget, and future growth plans.

Setting up a remote working office involves key steps to enable productivity and collaboration from anywhere. The way to ensure remote working success is to ensure employees have the necessary technology infrastructure, including secure network access and cloud-based storage solutions, as well as implementing communication and collaboration tools, such as video conferencing and project management platforms. iLogic provides remote IT support, ensuring a seamless remote working experience for employees.

When it comes to security concerns like viruses and malware, prevention and removal are crucial. Implementing robust antivirus and anti-malware software is essential for detecting and removing malicious threats. Working with iLogic means your systems will receive regular updates, software and operating systems to patch vulnerabilities. We also help to educate employees on safe browsing habits, avoiding suspicious email attachments or downloads. We. enable firewalls and use secure network configurations to protect against external threats. We conduct regular system scans and backups to identify and recover from potential infections. We implement strong password policies and multi-factor authentication adds an extra layer of security. Working with us will ensure you have vigilance, regular updates, and a proactive approach to preventing and removing viruses and malware before they affect your business.

iLogic works with businesses on the setting up and supporting of Point of Sale (POS) systems where it is crucial for businesses that handle transactions. We assist in the design, implementation and ongoing management of: *Barcode scanners *Cash registers *Receipt printers Based on your business needs we install and configure the POS software, ensuring compatibility with inventory management, sales reporting, and payment processing. We set up secure payment gateways and implement measures like encryption and tokenization to protect customer data. We provide training to employees on how to operate the system effectively and we provide ongoing support which involves maintaining software updates, troubleshooting hardware or software issues, and ensuring secure and seamless transaction processing.

Setting up and configuring new devices is a critical process to ensure their smooth operation. Once a new device is chosen, iLogic takes care of physically connecting the devices, such as computers, smartphones, or tablets. We install the necessary operating system, drivers, and software applications specific to the device's purpose. We configure network settings, including Wi-Fi connectivity and VPN access. We set up user accounts, email clients, and cloud storage for seamless data synchronization. For each new device, we implement security measures like enabling device encryption, strong passwords, and biometric authentication. We install antivirus and anti-malware software for protection. Finally, we customize settings according to each user preferences, such as display resolution, notification preferences, and accessibility features.

When setting up and supporting servers for a business, several key steps and considerations come into play. Here's an overview of our process:

Define Requirements: iLogic would determine the specific needs of the customer, such as the number of users, required storage capacity, anticipated workload, and desired applications. This information will help iLogic choose the appropriate server hardware and software.

Select Hardware: Based on our customers requirements, iLogic would choose a server hardware configuration that can handle their workload. Factors such as processing power, memory (RAM), storage capacity (hard drives or solid-state drives), and network connectivity options would be considered.

Choose an Operating System: iLogic would select an operating system (OS) for their servers, such as Windows Server, Linux distributions (e.g., Ubuntu, CentOS), or other specialized server OSs. The choice would depend on our customers business needs, software compatibility, and IT staff expertise.

Network Infrastructure: iLogic would plan and set up the network infrastructure to support the servers. This includes switches, routers, firewalls, and cabling, ensuring reliable connectivity and security.

Install and Configure Servers: iLogic would physically install the server hardware in a controlled environment (e.g., server room or data center) and connect it to the network. We would install the chosen server OS and configure essential settings, such as IP addresses, domain names, and user accounts.

Implement Security Measures: iLogic would strengthen the server's security by applying appropriate measures. This includes setting up firewalls, implementing access controls, configuring user permissions, regularly updating software and firmware, and enabling encryption for sensitive data.

Data Backup and Recovery: iLogic would establish a backup strategy to protect our customers business data. This typically involves creating regular backups and implementing redundancy measures, such as RAID (Redundant Array of Independent Disks) or off-site backup solutions. We would also test the backup and recovery process to ensure it functions as expected.

Monitoring and Maintenance: We would set up server monitoring tools to track server performance, resource utilization, and potential issues. We would also regularly update the server software, including the OS, applications, and security patches. Routine maintenance tasks like cleaning dust from server components and replacing faulty hardware would be performed.

User Support: iLogic would provide ongoing support to users who rely on the server infrastructure. This may involve assisting with user access, troubleshooting server-related issues, and addressing user inquiries or requests.

Scalability and Future Growth: iLogic would anticipate our customers future business needs and plan for server scalability. Factors such as expanding storage capacity, increasing processing power, and accommodating more users or applications would be considered. Periodic review and update of iLogic's server setup would be conducted to meet evolving requirements.

Disaster Recovery Planning: iLogic would develop a disaster recovery plan to minimize downtime and data loss in case of server failures, natural disasters, or other unforeseen events. This may involve implementing redundant systems, creating backup servers, and establishing off-site backup and recovery options.

It's worth noting that setting up and supporting servers can be complex and requires expertise. So choosing a company with the technical capabilities to outsource your server management to is an important business decision.

Data recovery and backup are critical components of any business's data management strategy. Backup involves creating copies of important data and storing them in a secure location, whether on-site or off-site. Regular backups protect against data loss due to hardware failure, theft, natural disasters, or malware attacks. Data recovery, on the other hand, focuses on retrieving lost or corrupted data from backups or damaged storage media. It involves using specialized software or services to restore data to its original state. When you work with iLogic, we will ensure your business has a robust backup plan and has reliable data recovery measures in place to minimize downtime, mitigate risks, and safeguard valuable business information.